Last updated: October 14, 2026
Ticket delivery. All tickets are electronic. Your tickets are emailed to the address you give at checkout as soon as your order is complete. Nothing is mailed or shipped. If your tickets don’t arrive within an hour, check your spam folder, then contact us. Your name will also be on our list at the door.
Refunds. All ticket sales are final. We do not give refunds for tickets you cannot use.
Exchanges. You may exchange your tickets for another performance in the same season, subject to availability, if you ask at least 48 hours before your original performance. Subscription tickets can be exchanged the same way.
If we cancel a performance, you can choose a full refund to your original payment method or an exchange for another performance. We will email you at the address on your order.
If we postpone a performance, your tickets are valid for the new date. If you can’t attend the new date, contact us within 14 days of the announcement for a full refund.
Severe weather. Any cancellation or postponement will be posted on the Site and emailed to ticket holders.
How refunds are made. Approved refunds go back to the card used for the purchase within 5 to 10 business days.
Donated tickets and donations. Donations, including tickets donated for students and staff, are non-refundable.
Contact. To ask for an exchange or refund, contact Cantate Carlisle at [email protected] or (401) 239-3445, or write to PO Box 674, Carlisle, PA 17013.